FAQ
Yes. All MoPhones renewed phones are professionally tested, inspected, and certified to meet quality and performance standards. Each device is fully functional, reliable for daily use, and backed by MoCare Device Protection Plan of 12-month warranty, ensuring peace of mind when buying a renewed smartphone.
Yes. All MoPhones renewed phones are factory unlocked and compatible with major mobile networks. You can use your preferred SIM card without restrictions. Network compatibility depends on the phone model and supported frequency bands.
MoPhones renewed phones are in excellent to near-new condition. Minor cosmetic signs of use may be present, but screens, buttons, cameras, and batteries are fully functional and quality-checked for performance.
To qualify for Lipa Pole Pole, you need a valid government ID and a 12-month M-Pesa statement showing consistent transaction history. Approval is subject to verification and affordability assessment.
No. MoPhones renewed phones does not come with accessories.
What is MoCare?
- MoCare is a device protection plan included in your purchase. It helps you fix your phone if it gets a broken screen or water damage within the first year.
How does MoCare work?
- You don’t need to sign up — it’s already included in your plan.
- To qualify, you need to have paid at least one full month of your installments and your phone should not be tampered with. Any signs of tampering will void the service.
- You're covered for up to two repairs (screen or water damage) valid for 12 months from the date you purchased your phone.
What does MoCare cover?
Two repairs within the 12-month period covering;
- Broken or cracked screen
- Water damage
Renewed devices are Grade A+ quality smartphones sourced from ex-UK, ex-USA, and other international markets. These phones are professionally refurbished abroad and then undergo a rigorous 70+ point quality inspection by Mophones before sale. Unlike used or secondhand phones, renewed devices are fully functional, quality-certified, and covered by a warranty.
The 12-month warranty covers manufacturer defects that affect the normal functionality of the phone. This includes issues present under normal use. The warranty does not cover damage caused by the user, including accidental damage, liquid damage, loss, or theft.
Currently, Mophones does not offer cash purchases. All phones are sold exclusively through our Lipa Pole Pole (MoFinance) payment plan, making premium renewed smartphones more affordable through flexible installments.
Qualifying for the MoFinance (Lipa Pole Pole) plan takes about 30 minutes. Customers submit a lead through our website form, WhatsApp, or social channels. Our telesales team then contacts you to collect the required documents listed on the form. After review, you’ll receive an approval decision. Once approved, the deposit is paid on delivery, not before.
MoPhones offers same-day delivery within Nairobi. Orders delivered to Nakuru arrive the next day. Delivery timelines for other locations are communicated during order confirmation.
You can return your phone within 48 hours of purchase, no questions asked. The device must be undamaged and returned with all original packaging and accessories to qualify for a return or exchange.