Life can throw us unexpected curveballs, and we get that! At Mophones, we believe in giving you a little extra time to catch up if a payment is late, because staying connected matters.
When you came to us we believed, and still believe, you need to use this specific phone for your essential daily use, so we want it to stay unlocked and in use.
What is a Grace Period?
A grace period is a short extension that allows you to stay connected while you sort out a missed payment. It's our way of making sure you're not left hanging when life happens.
How It Works
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If you're behind on your payment, simply pay at least your full weekly amount in one transaction (no split payments), and as long as your device is connected to the internet, it will automatically unlock for five days.
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If your payments are up to date and you've been paying well for over one month, you can request a grace period of up to 3 days to avoid service interruption. To get this extension, simply send an SMS to 25044 or call 0728 444 442, and we’ll extend your device lock date by up to three days.
To enjoy automatic unlock and updates during the grace period, customers must pay their weekly rate in full.
Stay on Track to Keep Grace Period
At this point you have done your part and we have agreed we want you to stay connected. How then do you not lose this offer,
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Simply Keep paying your full weekly rate before the credit expiry date, remember that you need to pay the full weekly rate on time and do not pay in small or partial payments
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Keeping your service running smoothly is easier than you think. Stay ahead of your payments by setting reminders or activating auto-pay to ensure you never miss a beat.
Need Help?
Our support team is always here to assist you. Don’t hesitate to reach out if you have any questions or need guidance.
📱 SMS: You can text us free of charge at 25044
📞 Call: Reach us directly at +254 728 444 442
We're here to help!
